DTDC showcases exclusive features that endorse its brand and positioning. It maintains high standards and quality with a set of simple principles and smart technology:
DTDC tracks and traces the consignment with its customised software named Consignment Tracking and Billing System (CTBS). Delivery commitment is ensured with added focus on minimizing possible delays in the delivery timeline. The client is involved in the process with transparency about the consignment transit time and a feedback mechanism of the delivery details.
DTDC has incorporated a system of reports that double checks the consignment status right from pickup, delivery and receipt of the Proof of Delivery (POD) details into the CTBS system and the internet. A chain of records is generated for every process that the consignment is subjected to. This also detects damages to the consignment at every stage of its journey. The consignment is also tracked at every stage to identify and minimize delays.
All bookings done over the counter and from cash counters we well. The cargo is physically checked for restricted and banned items. The consignments picked up from regular customers are also subject to random check for corrosive, poisonous or explosive contents or any other substance that may cause damage to the mode of transportation of the cargo.
All airlines insist on a written declaration for every bag handed over for carriage. The format clearly defines the list of hazardous products and incorporates the courier's acceptance of the stipulated conditions as well. Should any of the banned or hazardous items be detected, the airline is authorized to ban the transportation of the courier on all sectors with immediate effect.